Yeastar P-Sequence Cloud Version was reviewed by Erik Linask, Group Editorial Director of TMCnet.
As with the computing business, communications has been by means of a revolution. Maybe one of many extra seminal occasions for the house has been the emergence of the cloud. UCaaS has been central to this revolution and it has enabled corporations to centralize and simplify their communications infrastructure whereas enhancing the best way individuals talk with one another.
Maybe most significantly, UCaaS permits corporations to pay-as-you-go, versus buying gear up entrance.
Since 2006, Yeastar has been some of the recognizable corporations within the unified communications subject with an array of services. Yeastar particularly shines within the small to medium enterprise house, with a substantial put in base of PBXs and different communications merchandise. The corporate has over 250 workers and over 450,000 prospects. The three variations of telephone system options they provide are the Cloud Version, Software program Version and Equipment Version.
The Yeastar P-Sequence PBX System Cloud Version is their state-of-the-art hosted resolution, which TMC Labs reviewed.
The Cloud PBX is the subsequent step in Yeastar’s communications development. Right this moment, most small companies have an MSP that manages their communications wants. The MSP may ship a telephone system to the shopper workplace after which deploy it with varied endpoint gadgets, reminiscent of IP and comfortable telephones. The MSP additionally supplies SIP trunking from a number of SIP suppliers, a session border controller and networking infrastructure.
Yeastar P-Sequence PBX System Cloud Version has made that course of a lot simpler for the MSP. As an alternative of deploying the PBX in shoppers’ workplaces, the PBX can now be deployed within the cloud. SIP trunking, session border controllers, administration and assist can all be achieved remotely by the MSP.
Yeastar’s cloud PBX infrastructure is constructed on prime of AWS. Which means having choices to deploy the PBXs in quite a lot of areas, skill to dynamically alter the PBXs’ capability, with desired levels of excessive availability and fault tolerance, with extra improved value administration than bodily PBXs.
Yeastar regional knowledge middle places
What could make this much more enticing to MSPs is the administration system known as Yeastar Central Administration (YCM). The MSP merely logs into YCM on a browser and manages all of its shoppers from one central portal. YCM can be utilized so as to add shoppers, deploy PBXs for them, and handle these PBXs for the shoppers and even permit prospects to handle their PBXs themselves.
Yeastar Central Administration (YCM) dashboard
YCM additionally comes with an API library, permitting MSPs to interface with YCM in a way of their very own selecting quite than simply the YCM internet pages. The worth right here is customization, which provides quite a few benefits to the MSP. By integrating APIs into a whole resolution, an MSP can add important worth to the shopper through digital transformation. As well as, they now have a stickier resolution, which means the MSP isn’t as simple to discard if a competitor is available in with service that prices 5 p.c much less.
For our check, we logged into YCM to create a cloud PBX. As soon as deployed, we managed the cloud PBX over the net, similar to remotely managing a bodily PBX in an workplace.
Cloud PBX deployment
Cloud PBX internet interface
As soon as provisioned, the cloud PBX is managed similar to an everyday PBX equipment. We might add SIP trunks, which will be obtained from varied suppliers. Auto Provisioning would permit the PBX to scan the community and add varied IP telephones to the PBX, or we might manually add extensions, as we did with a Yeastar Linkus UC Purchasers.
Configuring SIP trunk
The cloud PBX additionally comes with community safety and firewalling options and might combine with varied on-line providers, reminiscent of CRM merchandise from Salesforce and Zoho. Higher nonetheless, it integrates with Microsoft Groups to make enterprise-grade calling capabilities accessible to Groups customers.
Cloud PBX integrations
One other good thing about working with Yeastar is their scalability, enabled by their SBC and PBXHub Cluster structure.
Yeastar SBC and PBXHub Cluster structure
As well as, Yeastar’s P-Sequence works with plenty of endpoints, together with Yeastar’s softphones, in addition to gadgets from Yealink, Fanvil, Cisco, SNOM, Poly, Grandstream and others. SIP trunking companions embody SIP.US – which we used for this evaluate – in addition to Twilio, Bandwidth, Flowroute (just lately bought to BCM One by Intrado), Net2phone and others.
Most of the main communications options available on the market have contact middle modules/performance and Yeastar is not any exception. They supply an ACD and superior queue experiences – a few of the desk stakes of contact middle options.
A variety of shopper assist
So as to talk with the Yeastar P-Sequence PBX System Cloud Version, we used the corporate’s Linkus Internet Shopper, a web-based resolution that may be launched from any browser (Google Chrome, Microsoft (Information – Alert) Edge, Opera, and so on.). It combines all of the options that you must talk, collaborate, and join with colleagues and prospects – inbound/outbound calling options, presence, messaging, and so on. Yeastar additionally gives cellular (iOS and Android) and a desktop model of its Linkus UC Purchasers, permitting customers to really take their workplace communications providers anyplace, no matter gadget or location and with out shedding any options, together with integration with different enterprise purposes. For Chrome customers, there may be additionally a Chrome extension for even less complicated entry to the UC platform.
Yeastar Linkus Internet Shopper
Yeastar’s Linkus Cell Shopper
Whereas there are numerous methods to textual content chat with colleagues, maybe the answer tied into your UCaaS resolution makes probably the most sense. Actually, Linkus permits for particular person and group chat in addition to file sharing.
Video Collaboration included
Whereas not a substitute for Zoom, the Linkus shopper additionally contains full HD video collaboration, together with display share and in-video chat. As much as 5 customers can take part on every video convention, and companies can have as much as 4 simultaneous video classes. Every video collaboration session has a 2-hour time restrict and will be scheduled, or initiated advert hoc. For a lot of organizations, these capabilities are greater than sufficient to make sure they can collaborate successfully, they usually could even be capable of save by not having to buy a separate subscription-based collaboration resolution, whereas having fun with the advantages or video built-in into their UCaaS options. Customers may even swap between voice throughout a name. So as to entry video conferencing options, ensure you will have the Final Plan and both the Yeastar SMTP Server or a customized e mail server arrange on the PBX server.
White Label Possibility
Recognizing that model id is a helpful asset for service suppliers, Yeastar additionally gives turnkey white label UCaaS possibility. Suppliers are capable of supply the identical feature-rich Yeastar P-Sequence PBX System (Cloud Version) beneath their very own branding, growing buyer loyalty and market consciousness, whereas delivering the newest UCaaS options to finish prospects. The white label program additionally contains Yeastar’s complete onboarding and coaching, in addition to back-end and gross sales assist, making certain service suppliers are well-positioned to promote their white-labeled UCaaS service from Yeastar.
Yeastar’s White Label Platform
Yeastar P-Sequence PBX System Cloud Version was made for MSPs who not solely wish to serve their prospects higher but additionally make their very own lives simpler. With just some steps, the reseller can shortly spin up a mess of PBXs for his or her shoppers, wire up all of the endpoint telephony gadgets and deploy the platform with ease.
The cloud-hosted PBXs are dependable and resilient, with adjustable capability, excessive availability, fault tolerance, and redundancy to any desired degree.
Furthermore, all shoppers and their platforms will be simply managed utilizing one central internet portal, Yeastar Central Administration, YCM.
* This text was initially posted on TMCnet.