Saturday, February 4, 2023
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Why ThousandEyes Issues for MSPs

Image this: An MSP receives an pressing name about degraded consumer experiences for a SaaS utility that comes with efficiency ensures. Maybe solely a sub-set of customers are being impacted intermittently, corresponding to these within the Nordic area. How does the MSP establish the foundation trigger if they’re blind to the underlying Web connecting the SaaS utility to its customers? They will’t, at the very least not with out deploying ThousandEyes.

Delivering distinctive digital expertise requires visibility into the community

It’s no secret that to fulfill enterprise goals, at this time’s profitable organizations are laser targeted on delivering distinctive digital experiences, whether or not by means of deployed functions or third-party SaaS.  And as degraded community latency can negatively impression consumer experiences,firms want visibility into the end-to-end community connectivity supporting their utility landscapes.

More and more, profitable organizations are focusing their restricted assets on strategically differentiating their core competencies. This leaves the tactical administration of the underlying IT infrastructure — wanted to assist their functions and distant staff — to managed service suppliers: the consultants in delivering IT providers round community, functions, infrastructure, and safety, sometimes with dedicated SLAs.

Sadly, at this time’s MSPs are challenged to confidently assure these SLAs, as an increasing number of of the functions their clients depend on are run over a community they don’t management: the Web. This leaves an enormous visibility hole in making certain the digital experiences for purchasers and workers.

That is the place Cisco ThousandEyes has develop into a vital resolution for MSPs to shut this visibility hole, serving to them to additional speed up their clients’ digital transformation regardless of the place they’re of their journeys. MSPs can lengthen their present providers with ThousandEyes, serving to guarantee buyer functions are working easily.

“Cloud suppliers and the general public Web are actually so central to consumer expertise {that a} Managed Service Supplier (MSP)

can’t ship a world class managed service with service assurance with out integrating ThousandEyes.”

– Joe Vaccaro, Head of Product, ThousandEyes

SLA ensures for SaaS functions

As an example, many MSPs have practices making certain their clients obtain optimum consumer experiences when working SaaS functions corresponding to Webex® by Cisco, Microsoft 365, and Salesforce. What these three functions have in widespread is a heavy reliance on the Web to not solely join with finish customers, but in addition with extra net providers.

For instance, if an MSP receives a assist name relating to points with a Microsoft 365 utility corresponding to Outlook, how can the MSP reply given a whole lack of visibility into the Web? Do they assemble a struggle room, attempting to run a digital name with a bunch of stakeholders from NetOps to Microsoft assist in a painfully sluggish try and establish the place the problem is? Do they simply blame “the community” and hope the issue goes away? That is sadly what number of MSPs are at the moment pressured to strategy such a assist name.

With ThousandEyes, the MSP can rapidly remediate issues by figuring out if the problem is certainly the community, and extra importantly whose community, after which level technical assist to the place the problem is, all with only a few mouse clicks. This vastly reduces the “meantime to innocence” for stakeholders, whose a part of the underlying stack is working nice.

Higher but, notifications may be set so the MSP is notified if an issue is probably on the horizon. This will increase the possibility of avoiding points altogether earlier than they impression consumer experiences.

Out of the field integrations

As well as, Cisco gives out-of-the-box integrations between ThousandEyes and lots of core Cisco applied sciences, corresponding to Meraki, Webex, Viptela, Cisco SASE stack, DNA Middle and AppDynamics. These integrations simplify deployment and assist assist groups correlate knowledge from totally different sources, vastly accelerating remediation efforts.

Additional differentiated providing

When an MSP provides ThousandEyes both as a standalone observe or supplied as a part of an present observe — corresponding to cloud migration, cloud networking, hybrid work, managed safety service or utility monitoring — this visibility into the Web and cloud supplier networks turns into an extra differentiator for the MSP. This may fully remodel the enterprise, making it simpler to win RFPs competing towards different MSPs that may’t declare their dedicated SLAs are supported by the identical stage of community visibility.

Enhance consumer experiences by decreasing the Web visibility hole

In at this time’s world of distant workforces and functions constructed on net providers working in hybrid cloud environments, the Web has develop into the brand new community that companies depend on to ship optimum buyer and worker experiences. With out real-time visibility into the Web, MSPs are working partially blind whereas holding SLA commitments to their clients.

How do you get this visibility? Add a ThousandEyes observe to your online business or ThousandEyes capabilities to your present practices.

Curious about studying extra? Attain out to your ThousandEyes or Cisco Associate Account Supervisor to see a demo. Additionally take into account:

Study extra by accessing the


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